Shipping and Returns policy

Regular Shipping orders placed before 2:00pm AEST should be received within 1-10 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. Please contact us to see if you require overnight delivery. Please contact us if you require express postal delivery and we shall check if it is available in your area when sent form Perth.

Please contact us withing 7 days if you require a refund. Refund conditions are as follows:

Our goods and services are covered by guarantees under the Australian Consumer Law. The guarantees that the Law provides are included in our repair, exchange and refunds policy and you are entitled to a remedy if we do not meet these guarantees.

Please choose carefully. We don’t refund or exchange for change of mind or wrong selections, but we are reasonable as will always try to help you out. Please contact us.

If there’s a problem with your goods you may be entitled to an exchange, refund or repair of the product.

If there’s a problem with our product, you may be entitled to a refund if the service doesn’t fulfill a particular purpose or achieve a result that you originally told us you needed it for, and it was reasonable for you to rely on our judgement at the time.

The type of resolution that’s available to you will depend on a number of factors, including whether the failure of the good or service is major or minor, and how long it takes you to return the product to us.

Assessment of goods: Depending on the circumstances, we may need to assess the product before we can decide on the best resolution. We’ll do our best to have this assessment completed in a reasonable amount of time.

Assessment of services: If you have an issue with the products we provide, we may do some troubleshooting first to try and help you.

If you want to talk to us about your order, please email us on sales@lockitdown.com.au or phone 1300 256 254

If you want to find out about the Australian Consumer Law you can find out more by visiting www.accc.gov.au.